Shipping, Returns & Refund Policy

At BulkBobbleheads, we are committed to delivering high-quality custom bobbleheads with reliable worldwide shipping and professional customer service. As an experienced custom bobblehead manufacturer since 2008, we understand how important quality, delivery deadlines, and customer satisfaction are to every order.

Our Zero-Risk Order Policy is designed to make your ordering experience as smooth and worry-free as possible.

1. Production Time

Every custom bobblehead is made to order based on your photos, artwork, or design requirements.

Standard Custom Bobbleheads

Most standard custom bobblehead orders take approximately 2–3 weeks to produce, depending on the design complexity, order quantity, and approval process.

Bulk & Mascot Bobblehead Orders

Large bulk orders and custom mascot projects may require additional production time. We will provide an estimated production schedule based on your specific project.

Rush Orders

Rush production options may be available for selected products. Please contact us before ordering if you have an important event date or an urgent deadline.

Production estimates may vary depending on design revisions, customer approvals, and order requirements.

2. Worldwide Shipping

We ship custom bobbleheads worldwide using trusted international carriers, including DHL, FedEx, and UPS.

Express Shipping

Express delivery typically takes approximately 3–7 business days after shipment, depending on the destination and customs clearance.

Large Bulk Shipments

For larger orders, we may also offer alternative air freight or sea freight shipping options based on your budget, order quantity, and delivery schedule.

Shipping costs and available delivery methods depend on the destination, package weight, and order details. Any free-shipping offer applies only to eligible orders under the terms displayed at checkout or confirmed in your quotation.

3. Delivery Time & Important Deadlines

Your total delivery time includes:

  • Design review and approval
  • Production and quality inspection
  • Packaging and international shipping
  • Customs clearance, where applicable

Production time and shipping time are separate.

If you need your bobbleheads for a wedding, corporate event, sports celebration, promotional campaign, or other special occasion, please let us know your required delivery date before placing your order.

We will review your project and help you select a suitable production and shipping schedule.

While we make every effort to meet agreed timelines, customs inspections, carrier delays, severe weather, and other circumstances beyond our control may affect delivery.

4. Our Zero-Risk Order Policy

We want you to feel confident when ordering custom bobbleheads from us.

Free Design Proofs

For eligible orders, we provide design proofs during production so you can review the appearance and request adjustments before final approval.

Sample Approval for Bulk Orders

For applicable bulk and mascot orders, we provide an opportunity to review and approve a finished sample before mass production begins.

Personalized Customer Support

Our team works closely with you throughout the customization process to help ensure your bobbleheads reflect your approved design.

Please note: Certain rush production services may have limited or unavailable proof and revision options. These conditions will be communicated before ordering.

5. Order Cancellation & Refunds

Because our bobbleheads are custom-made, the following cancellation policy applies.

Before Production Begins — 100% Refund

If you cancel your order before production has started, you are eligible for a full refund of your payment.

After Production Begins — 50% Refund

If you cancel your order after production has started, you are eligible for a 50% refund of the total order amount.

Once production has begun, materials, labor, and customization work may already have been committed to your order.

Please contact us as soon as possible if you wish to cancel. We will review your order status and confirm the applicable refund amount.

6. Damaged, Defective or Incorrect Items

We carefully inspect and package our products before shipping.

If your order arrives damaged, defective, or significantly different from the approved design, please contact us promptly.

To help us review the issue, please provide:

  • Your order number
  • A description of the problem
  • Clear photos showing the affected product
  • Photos of the packaging, if shipping damage occurred

We will review the information and work with you toward an appropriate solution, which may include repair, replacement, or a refund, depending on the circumstances.

Please do not return custom-made products without contacting us first.

7. Returns of Personalized Products

Our custom bobbleheads are individually created according to customer-approved designs.

For this reason, personalized products are generally not eligible for return or exchange due solely to a change of mind after production or delivery.

However, if an item arrives damaged, defective, or significantly different from the approved design, please contact us so we can review the issue under our product quality policy.

8. Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or clearance fees.

Whether these charges are included depends on the shipping terms confirmed for your order.

For bulk orders, we can discuss available shipping arrangements, including duty-paid delivery options where available.

Please review your quotation or contact us if you are unsure whether import duties and taxes are included.

9. Contact Us

Have questions about production time, shipping, returns, or your upcoming event?

We’re happy to help you plan your custom bobblehead order.

BulkBobbleheads.com

Email: service@bulkbobbleheads.com

Website: https://bulkbobbleheads.com

Custom Bobblehead Manufacturer Since 2008 — Factory-Direct Quality, Personalized Service, Worldwide Delivery.